Highview Arts Center

Refund and Exchange Policy
There are no refunds on tickets - all sales are final.

No ticket exchanges done on day of show (for that day's show). Other exchanges can be made by contacting the box office.

General Policies
Thank you for supporting the Highview Arts Center and your local arts community!

Highview Arts Center

7406 Fegenbush Lane

Louisville KY 40228

TICKETING POLICIES AND INFORMATION

THIRD PARTY TICKET SELLERS

We neither control nor endorse resellers who are not associated with our venue and often price our tickets significantly higher than face value. Buy from us and you never have to worry.

PERFORMANCE TIMES

Thursday – Saturday evenings at 7:30pm

Sundays at 2:30pm

Visiting Theatre Companies may choose their own performance schedule.

PARKING AND ARRIVAL TIMES

HAC has 3 lots available - in front of the theatre, in the side gravel lot, and across the street in the Highview Plaza business center. Doors open for seating 30 minutes before each performance. Arrive at least 15 minutes before your scheduled performance time.

Latecomers will be seated at the discretion of the House Manager at the first appropriate and safe break that allows for the least disruption for the actors and audience. Alternate seating will be assigned, meaning that your party will not sit together or in the seats that were originally assigned. Front of House also has the discretion to not offer late seating.

NO REFUNDS

Tickets are non-refundable and no credits can be issued for unused tickets.

VOUCHERS AND GIFT CERTIFICATES

Gift certificates may be purchased in any denomination online HERE

PERFORMANCE CANCELLATIONS

Performance cancellations due to weather or other circumstances are very rare. When a performance must be canceled, we will make every attempt to contact you and to make arrangements for an alternative date. Please note: HAC does not offer refunds due to bad weather when a performance is taking place.

CHILD ATTENDANCE

HAC has a “no babe in arms” policy. All persons of any age must have a ticket and occupy their own seat in the theatre. There are no lap seats. Please make sure you review the recommended audience listing and refrain from bringing children to productions that may not be suited for a younger audience. Any disruptive person may be removed by theatre representative(s) as a courtesy to patrons and volunteers.

Ludus Refund Policy
Refunds and exchanges are at the discretion of the event organizer (Highview Arts Center). All Ludus convenience fees are non-refundable.